Customer Success & Operations Professional
Franchise Support • SaaS Platforms • Client Onboarding • Business Systems
Business Systems & Platform Support
I work with business systems and SaaS platforms that support operations, customer communication, onboarding, documentation, and cross functional workflows.
My experience includes supporting users, managing access, documenting processes, training non technical users, and helping teams operate more efficiently through better systems and communication.
About me
I’m a customer success and operations professional with experience supporting multi location franchise environments, onboarding users, administering SaaS platforms, and improving business workflows.
My background includes supporting 200 plus franchise locations, resolving daily support requests, training franchise owners, maintaining SOPs, and working with tools such as HubSpot, FranConnect, PandaDoc, Google Workspace, and Microsoft 365.
I’m focused on roles in customer success, client onboarding, franchise support, implementation coordination, SaaS support, and business operations.
200+
Franchise locations supported
20 to 30
Daily support requests resolved
120+
Owners trained annually
8+
Business platforms supported
Customer Success
User support, onboarding, communication, and relationship management.
Franchise Operations
Multi location support, SOPs, training, compliance, and operational coordination.
Business Systems
HubSpot, FranConnect, PandaDoc, Google Workspace, Microsoft 365, and SaaS platform support.