I am a passionate skilled trade worker ready to excel in the realm of IT

Entry-level IT support professional. Proficient in customer service, data entry, and learning new technology. Transitioning from a skilled trades background and seeking a full-time role in Information Technology. 6 years of experience in efficiency, time management, project management, troubleshooting, and customer service. Recently completed the Google IT Support Professional Certificate. This eight-month intensive IT support program covers troubleshooting, customer service, networking, operating systems, system administration, and security, and includes evaluative hands-on assessments.

Skills

  • Strong troubleshooting skills.

  • Knowledge of operating systems.

  • Knowledge of infrastructure services.

  • Knowledge of networking services.

  • IT security knowledge.

  • Customer service.

My Goal

My personal goal is to find a way out of skilled trade jobs and to find a way into the always growing world of IT. I hope to begin a life long career that will take me from an entry level IT role to a more advanced senior level role. I understand this will take time and breaking into the tech world is already proving itself to be difficult. I believe I have what it takes to not only break into the world of technology but also to excel tremendously. My end goal is to have a senior role within the cyber security division of IT and I am excited for the journey I am taking to reach my goal.